Our Policies

• Mercedes-Benz Outlet is not responsible for electrical parts. Therefore, we do not accept any electrical parts for return.
• Items will be shipped between 3 to 7 days after confirmation of payments and availability of parts.
• There are no returns or warranty on any international transaction.
• Shipping fees may vary at any time depending on parts or complexity of the transaction.
• Once parts are shipped, we are not responsible for any Customs laws outside the United States.
• Mercedes-Benz Outlet reserves the right to change the company policies at any time. 
• Certain shipping restrictions may apply to some countries due to complexity of the process.
• International delivery time takes from 10-20 days to most international destinations; all parts we sell are GENUINE & NEW OEM PARTS that we get directly from the manufacturers. It takes us 2-5 days to receive parts from the manufacturer and then ship them out to you.
• Our company reserves the right to cancel any order at any time and refund the full amount of money of the order to the buyer without any consent of the customer.
• In case you have part(s) on your order that is/are not obtainable from the manufacturer in 2-5 days, we will contact you BEFORE processing your order with the options to remove the backorder part(s), wait on it/them, or cancel your whole order and get fully refunded.